What countries do you ship to?
We can only ship to United States, Canada and Australia.
How long does shipping take?
Usually it takes 7-15 working days to delivery. You can track your order on our website.
How can I track my order?
All our orders are traceable! You'll receive an email with the tracking information after your order has been dispatched, so that you can keep an eye on the progress of your delivery.
What happens if my package is lost in transit?
We're sorry to hear that your package hasn't arrived! Please email us at support@surfniko.com with evidence of your tracking information, and we'll send a new order to you as soon as possible.
Can I change the shipping address after I place my order?
Unfortunately, we're not able to change the shipping address once your order has been placed. However, if you let us know as soon as possible, we'll do our best to see what we can do.
What is your return policy?
Hey there! We understand that returns can be a hassle, but we're working hard every day to make it as easy as possible for you. You can check out our return policy through this link, and if you have any questions, feel free to reach out to us!
How long do I have to return an item?
You have 30 days to return an item from the date of purchase. We hope this gives you enough time to decide whether you love your new goodies or not!
Do I need to pay for return shipping?
We're sorry, but at the moment we don't offer free returns, you should be responsibled for the fee. But rest assured, we're working on it!
How long does it take for a return to be processed?
Once we receive your returned items at our warehouse, we will process your refund within 7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank's processing time. We appreciate your patience in this matter, and we assure you that we will do our best to make the refund process as smooth and speedy as possible.
What happens if the item I received is damaged or defective?
Oh no! We're sorry to hear that you received a flawed product. Please send us a photo of the item to support@surfniko.com, and one of our team members will be more than happy to help you out.
Can I exchange an item instead of returning it?
Yes, you can exchange an item instead of returning it. But we suggest placing a new order for the replacement item and requesting a refund for the original item. This will make the process faster and easier for you!
What is the process for returning a gift card?
Unfortunately, gift cards are non-refundable. We apologize for any inconvenience this may cause.
Can I return an item I bought on sale or clearance?
We're sorry, but items purchased on sale or clearance cannot be returned. We hope you understand that these items are deeply discounted and limited in availability, so we cannot offer returns or exchanges on them.